Voice-over-Internet Protocol (VoIP) has the potential to both improve existing phone technology and greatly reduce phone costs. Yet many SMBs are wary of the technology after having heard of unsatisfactory experiences due to bad VOIP implementations. Luckily, with the right knowledge and the correct set of tools, it is possible to implement VoIP in a manner that is extremely reliable and effective. In this article, we will explore some of the basic concepts involved in setting up a dependable VoIP configuration.

To understand the current state of phone technology, some background context is helpful. In the 1990s, most phone calls used to be conducted over a single copper line. So VoIP is the outcome of deliberate strategies by the telecom companies to extract more value from their copper wire lines.

Today, almost every analogue line has been repurposed to DSL (Digital Subscriber Lines). This is why landline phones no longer connect directly to the wall but into an analogue to digital converter device. This is also how DSL or U-Verse subscribers can have internet and phone running over a single copper line.

So why might there exist a general sentiment of mistrust in VoIP? Here’s a compilation of some of the most important factors to consider:

  1. Install a Second Internet Connection to Ensure Continuous Service

Installing a second internet connection is like having a backup generator if your power goes out. Simply put, if the primary internet goes down, a second (backup) connection automatically ‘kicks-in’ providing continuity for voice and data services. It’s critical these connections are provided by different companies and equally important that no two connection mediums are the same.

  1. Implement Quality-of-Service (QoS) on Your Network

Quality-of-Service is essentially a mechanism that prioritizes certain sets of data traffic over others sets of data traffic so that the high priority packets of information reach their destination within a set time. Since VoIP calls are data packets by nature, calls without QoS may sound choppy, fuzzy or jittery, contain echo or even drop out. Thus, failure to implement effective QoS on one’s internal network leads to undesirable user experiences and unsatisfied customers; this is what has given VoIP a bad name.

  1. Fully Secure Your VoIP Setup

Properly securing your VoIP system will prevent hackers from gaining unauthorized access to the system. Be aware that it is costly to have a compromised system with unauthorized calls. In fact, targeted company can be on the hook for thousands of dollars in international calling fees. Routine hacking attempts are made on VoIP systems built on the open-source telephone platform Asterisk. We strongly recommend the use of a SIP proxy; a service that routes requests to the user’s location authenticates and authorizes users for services. Alternatively, aVPN (Virtual Private Network) secures and encrypts voice transmissions through the system.

One thing is for sure, cloud-based VoIP phone systems are quickly becoming the standard means of enterprise-grade, feature-rich communication for businesses, non-profits and government agencies worldwide. A strategic and technically sound VoIP implementation strategy unlocks tremendous value while remaining secure and dependable.

Global ITN’s Proposal

Global ITN provides an internet based phone solution using on-site handsets only, which reduces the need for additional telephony hardware. By utilizing your business’ existing network, Global ITN’s Hosted Phone System provides a smooth and reliable service that gives your business a competitive advantage over separate voice and data solutions. Voice over Internet Protocol (VoIP) is a cost-effective solution. Planning and implementing a complete phone solution for your business will meet your communication needs. For more information http://www.globalitn.com.sg/hosted-phone-system/

What Global ITN offers:

  • Stable connectivity phone system.
  • Secure end-to-end connection.
  • Clear voice quality with negligible noise.
  • Personalized service as per your business requirements.
  • Strong connection phone system.

Get in touch with Global ITN today at www.globalitn.com to find out how we can advise more on the data centre and other services.

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